Terms & Conditions

1.1 Making a Booking

A booking is made when you (the lead passenger) accept our quotation and provide all required information. The person making the booking must be 18 years or over and have the authority to accept these terms on behalf of all party members.

1.2 Deposit Payment

To confirm your booking, we require a deposit payment. The deposit amount will be clearly stated in your quotation and varies depending on:

• The type of holiday (package, cruise, tailor-made)
• Time until departure
• Supplier requirements

1.3 Balance Payment

The balance of your holiday cost must be paid by the date shown on your invoice, typically:

1.4 Payment Methods

We accept the following payment methods:

2.1 Price Guarantee

Once your booking is confirmed and full payment received, prices are guaranteed except for:

• Government-imposed taxes and charges
• Airline fuel surcharges
• Currency fluctuations exceeding 2%

2.2 What's Included

Your holiday price includes all items specifically listed in your booking confirmation. Please check your documentation carefully.

2.3 What's Not Included

3.1 Cancellation by You

You may cancel your booking at any time by notifying us in writing. Cancellation charges may apply. Please email info@maharajahtours.co.uk or contact one of the team now.

3.2 Cancellation by Us

We reserve the right to cancel your booking in the following circumstances:

• Non-payment by the due date
• Minimum numbers not reached (group bookings)
• Force majeure circumstances (see Section 10)

If we cancel your booking (except for non-payment), you will receive a full refund of all monies paid or an alternative holiday of equivalent or higher value.

4.1 Changes by You

If you wish to amend your booking after confirmation, we'll do our best to accommodate your request. Please note:

4.2 Changes by Us

We reserve the right to make changes to your booking if necessary. We will:

• Notify you as soon as reasonably possible
• Offer alternatives or a full refund for significant changes
• Pay compensation for major changes (as per our policy)

5.1 Passports

You are responsible for ensuring that you and all party members have valid passports. Requirements typically include:

5.2 Visas

It is your responsibility to obtain any necessary visas. We can provide guidance, but you must:

• Check visa requirements well in advance
• Apply in good time (some take weeks)
• Ensure visa type matches your travel purpose

5.3 Tickets & Vouchers

Travel documents (e-tickets, hotel vouchers, etc.) will be sent approximately 2 weeks before departure, once final payment is received. Check all details carefully upon receipt.

6.1 What Should Be Covered

6.2 Pre-existing Medical Conditions

You must declare any pre-existing medical conditions to your insurer. Failure to do so may invalidate your policy.

6.3 Insurance Through Us

We can arrange comprehensive travel insurance for you. Please ask for a quotation when making your booking.

7.1 Health Requirements

It is your responsibility to ensure you are medically fit to travel and have obtained:

• Required vaccinations and immunizations
• Necessary medications for your destination
• Medical clearance for fitness to fly (if applicable)

7.2 FCDO Travel Advice

We recommend checking the UK Foreign, Commonwealth & Development Office (FCDO) travel advice for your destination at www.gov.uk/foreign-travel-advice

7.3 Special Activities

If your holiday includes adventure activities (diving, skiing, etc.), ensure your insurance covers these activities and you meet any age or health requirements.

8.1 Informing Us

Please tell us about any special requirements at the time of booking, including:

• Mobility issues or wheelchair requirements
• Dietary restrictions or allergies
• Medical conditions requiring assistance
• Any other special needs

8.2 Our Commitment

We will pass your requirements to relevant suppliers and do our best to accommodate them. However:

• We cannot guarantee requests will be met
• Some suppliers may charge additional fees
• Confirmation is subject to supplier capabilities

It is your responsibility to ensure that the services booked meet your needs before confirming your booking.

9.1 Acting as Agent

Maharajah Tours acts as an agent for carefully selected airlines, hotels, cruise lines, and tour operators. We take great care in selecting our partners, but we are not responsible for:

9.2 What We Are Responsible For

We are responsible for:

• Providing accurate information and advice
• Making bookings as requested
• Passing on relevant information to suppliers
• Acting with reasonable skill and care

9.3 Limitation of Liability

Our liability to you is limited to the cost of your booking. We are not liable for indirect losses such as loss of earnings or enjoyment.

We cannot be held responsible for failure to perform our obligations due to "Force Majeure" – circumstances beyond our reasonable control, including but not limited to:

11.1 During Your Holiday

If you have a problem during your holiday, please:

11.2 After Your Holiday

If you wish to make a complaint after your return:

• Write to us within 28 days of your return
• Include booking reference and supporting evidence
• We will acknowledge within 7 days and respond fully within 28 days

11.3 Alternative Dispute Resolution

If we cannot resolve your complaint to your satisfaction, you may refer the matter to:

ABTA Arbitration Scheme
Website: www.abta.com

12.1 ATOL Protection

Where applicable, your flight-inclusive holiday is financially protected by the Civil Aviation Authority's ATOL scheme. You will receive an ATOL Certificate showing your protection details.

12.2 What This Means For You

We collect and process your personal data in accordance with UK GDPR and the Data Protection Act 2018.

13.1 Why We Need Your Data

• To process and manage your booking
• To pass information to travel suppliers
• To comply with legal obligations
• To communicate important travel information

These Terms & Conditions are governed by English law, and the courts of England and Wales have exclusive jurisdiction over any disputes.

14.1 Entire Agreement

These Terms & Conditions, together with your booking confirmation and any other documents we've provided, constitute the entire agreement between you and Maharajah Tours.

14.2 Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.3 Changes to Terms

We may update these Terms from time to time. The version applicable to your booking is the one displayed on our website at the time of booking.